Introduction to Critical System Heuristics
This session is a brief introduction to what Critical Systems Heuristics (CSH) is, how it fits, where it applies, how it works in a nutshell, and how it relates to other methods in the Systems Thinking meta-approach. There’s also a simplified practical example of CSH in practice, and hopefully a chance for some discussion about applying the method.
Tony is a specialist in organisational improvement, including leadership and management of change; he has experience in; systems thinking, measurement, benchmarking, quality, and as a process architect for complex business processes, including ITIL request.
Tony holds an MSc in Telecommunications, a BA (Hons) in Humanities with Music, and is a director of SCiO (Systems & Complexity in Organisation), supporting practitioners using systems thinking approaches, and development of the England & Wales apprenticeship scheme.
Tony is also a music radio presenter for RaidersBroadcast and AM-Rock, and semi-professional jazz musician and performer.