The pain, the potential and the need for paracetamol: bringing systems thinking to complex soft systems for vulnerable people

John Rogers
16 juli 2018

Wiltshire Council has been using systems thinking as its improvement approach for eleven years; over that time the council has applied the approach with its principal delivery partners in increasingly large systems. One reason for this evolution is that the approach has proved better at tackling complex ‘hard to solve’ problems than other methods (which often did the opposite).

Over the last 18 months, we have focused our keenest attention on where the system is the poorest fit for those for whom it is intended. The evidence is clear that the system could be better – the tricky question we now face is what to do about it.

In this presentation and discussion session I’ll bring our findings and thinking to date, and hope to come away with more that I brought….