Circles of Need ® – A tool for introducing systems thinking into Local Area Partnerships

Jane Searles
18 January 2010

Jane has used an approach which attempts to map the various customer needs within complex public sector services for several client organisations. Jane will describe how the Circles of Need® approach has transformed the client understanding to such an extent that radical re-design has been feasible. In addition, she will reflect on the role and power of systems thinking and relate it to the roles in the VSM.