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RRP: £36.55 Paperback: 204 pp Publisher: Inform-IT, Knowledge Center for Service Management Language: English ISBN: 978-9491710353
USM is a universal, methodical way of managing service delivery. The USM method provides a standardized management system for a service organization to manage its people, its resources, its routines, and its services.
USM can be used in all service organizations and teams of any size and in any line... Read more
RRP: £22.21 Paperback: 406 pages Publisher: Routledge; 1 edition (9 Dec. 2016) ISBN-10: 1138242675
Patterns of Strategy shows how the strategic fit between organisations drives strategic direction. It is essential reading for those who wish to understand how to manoeuvre their organisation to change its strategic fit to their advantage.
The 80 ‘patterns’ of strategy help you explore options for collaboration and competition within your st... Read more
RRP: £50 Paperback : 212 pages ISBN : 9811013500 Publisher : Springer; Softcover reprint of the original 1st ed. 2014 edition (18 Sept. 2016) Language: : English
This fully-updated and re-imagined version of the classic book offers a detailed outline for developing an action research project, focused specifically on Critical Participatory Action Research. Elaborates a new view of 'participation' and of 'practice.'
RRP: Taschenbuch 29.99€, E-Book: 9.99 € 188 Seiten, Books on Demand, ISBN: 3739201622
"Alles ist mit allem Verbunden" Was früher ein abstraktes Denkmodel war, ist durch die Vernetzung und die damit zunehmende Komplexität real geworden. Christoph Keese schreibt in seinem richtungsweisenden Bestseller "Silicon Valley" von 2014 über die Bedeutung der Kybernetik als Leitwissenschaft der digitalen Zukunft. "Es geht um die »Vorhersage des Unvorher... Read more
RRP: £25.17 Paperback : 286 pages ISBN : 978-0199565269 Publisher : Oxford University Press (30 Sept. 2015) Language: : English
The book describes what it means to say the world is complex and explores what that means for managers, policy makers and individuals.
The first part of the book is about the theory and ideas of complexity. This is explained in a way that is thorough but not mathematical. It compares differing approaches, a... Read more
RRP: £45.72 Paperback : 508 pages ISBN : 1137432683 Publisher : Red Globe Press (17 Jun. 2015) Language: : English
What is Soft Systems Methodology? How can it help make sense of complex business scenarios, providing solutions to challenging problems?
Soft Systems Thinking, Methodology and the Management of Change identifies the challenges encountered by practitioners of SSM and provides the means of overcoming them.
Featuring a uniq... Read more
RRP: £10 Paperback : 174 pages ISBN : 1505809053 Publisher : CreateSpace Independent Publishing Platform (12 May 2015) Language: : English
In this book Kim provides the reader with a reliable method to develop “joined up” strategies and plans for common business situations – a powerful addition to current tools and frameworks. The initial focus is on the core “strategic architecture” of the business, which explains how performance a... Read more
RRP: £22.85 Paperback : 482 pages ISBN: 1614275335 Publisher : Martino Fine Books; Illustrated Edition (2 Dec. 2013) Language: : English
2013 Reprint of 1961 First Edition. Full facsimile of the original edition, not reproduced with Optical Recognition Software. This work has been cited as one of the most seminal works of the era. Forrester outlines industrial dynamics as an experimental, quantitative philosophy for designing corpor... Read more
RRP: £79 Hardcover Publisher: Campus Verlag (30 Oct. 2012) ASIN: B00L6YXQB4
The Right Corporate Governance The rapidly increasing complexity of societal systems increases the need for professionalism in management - one must be able to function reliably regardless of increasing management complexity in the twenty-first century. This book is written for practitioners who bear responsibility for overall governance of their organizations.
RRP: £48 Paperback: 390 pages Publisher: Icp (8 April 2011) ISBN: 1848165285
A major challenge of our times is to understand and manage the increasing complexity of socio-economic reality. This has immediate relevance for sustainable development. The impact of recent contributions from systems and complexity sciences in addressing this issue has not filtered down into effective practice - notably, there remain problems caused by the legacy... Read more
