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Denis Adams will tell practitioner stories which illustrate some under-utilised ideas which though simple, usually have profound impacts on models-in-use and consequential actions. The emerging principles will raise questions about using many of the common tools of cybernetics systems thinking in forensic systemic exploration, for example: Why the ‘activity monitoring information to control action’ in SSM conceptual modelling could transform the... Read more
Patrick Hoverstadt and Jane Searles will describe the development of ladder governance in a service delivery case study.